Frequently Asked Questions

I HAVE A SECTION 32 STATEMENT WITH AN OWNERS CORPORATION CERTIFICATE. ISN’T THIS ENOUGH?

From our 30 years’ experience and what we have seen, our concern is that a Owners Corporation Certificate (embedded in the Section 32 Statement) is just a small snap shot of the owners corporation and there is no requirement around how much detail is to be included around the information provided within the Owners Corporation Certificate.

We recently had a client, Mr Peters, who had purchased into an owners corporation without a strata inspection report.

Unfortunately, the Owners Corporation Certificate did not include a history of the planned upcoming major works and the large increase in fees. So a year after his purchase Mr Peters found himself in a very stressful financial position, which could have been avoided had he purchased a strata inspection report.

SRV was delighted to assist Mr Peters when he engaged us for his next apartment purchase.

FAQs

I AM A PROPERTY CONVEYANCER, CAN I USE SRV’S SERVICE?

Most definitely!! Our service is specifically tailored to allow us to work with conveyancers and we are regularly engaged to act on behalf of their clients.

For our conveyancer clients, we request that you please email or call us to arrange an inspection as we will generate an invoice for you once the report is completed, rather than arranging payment through our online service prior to the inspection being carried out.

I AM A LOT OWNER AND FIND IT DIFFICULT TO GAIN ACCESS TO SOME INFORMATION WHICH IS WITHIN OUR OWNERS CORPORATION’S BOOKS AND RECORDS. CAN SRV HELP ME?

Yes we can! We would be delighted to assist you in obtaining the required information. SRV often carries out reports for existing lot owners within the Owners Corporation and with our experience and knowledge, we are able to quickly locate the relevant information within the books and records.

We have no conflict of interest as we work only for YOUas the owner of your apartment.

I WANT TO PURCHASE A STRATA INSPECTION REPORT, WHAT IS THE PROCESS?
  1. Please go to our Services & Pricing page and you will be able to choose between an Essential or Comprehensive Report.
  2. Select the report that you would like to purchase and add it to your cart. Complete your details and make payment.
  3. We will then contact you via email within 2 business days to obtain a few details about the inspection report that you would like prepared and we can then go ahead and book it all in.
  4. We will have the report carried out for you within 2 business days of inspecting the books and records.

Should you wish to have an Urgent Report prepared please note there is an extra charge and please select the urgent report when purchasing.

DOES SRV ALREADY HAVE A COPY OF THE REPORT I NEED? HOW DO I PURCHASE A COPY?

If a copy of the report that you require has already been prepared, you can download it from our website immediately.

Please find a list of the existing reports in our Services and Pricing Page to see if your report is there.

WHAT IF I HAVE ANY FURTHER QUESTIONS ABOUT MY STRATA INSPECTION REPORT OR DON’T FULLY UNDERSTAND SOMETHING?

We understand that not everyone is familiar with the terminology used in the Owners Corporation Act and Regulations and we would be delighted to speak with you and go through any questions you may have with your report.

CAN SRV STILL CARY OUT AN INSPECTION AND PREPARE A REPORT IF THE OWNERS CORPORATION IS SELF MANAGED?

Yes we can! As long as you can advise us of who is holding the strata book and records, then we can arrange an inspection and report for you

GIVE ME AN EXAMPLE OF HOW A STRATA INSPECTION REPORT HELPED A CLIENT?

Mrs Jones recently engaged SRV to carry out an inspection of the records for her apartment purchase. It was discovered that a building defect report had been carried out 2 years ago and that the building warranty period was ending in 18 months’ time.

SRV’s strata report was able to inform Mrs Jones that although there was a building defect report on the records, there did not appear to have been any action taken by the owners corporation, to have the defect works addressed within that report.

This gave Mrs Jones the knowledge she needed to make an informed decision around her purchase. She was able to address directly with the seller when the owners corporation would be taking action around the works in the defect report and confirm that it would be before the building warranty ended.